Fidolin
E-Commerce & Retail

Understand why customers leave

Complement your analytics with real user feedback. Find out why customers abandon carts and what's blocking conversions.

!The Problem

  • Analytics show drop-offs but not why customers leave
  • Heatmaps show clicks but don't capture frustration
  • Support tickets are too late – the customer already left
  • Guessing what to fix instead of knowing for sure

The Solution with Fidolin

  • Low-friction feedback button – users click instead of leaving
  • Real quotes from real customers about real problems
  • See exactly which checkout step causes issues
  • Data-driven decisions based on actual user feedback

Real Results

Real
user insights, not guesses
Fast
A/B test hypotheses from feedback
Direct
quotes for stakeholder buy-in

Key Features

Everything you need to collect and manage feedback effectively.

Automatic Screenshots

Every feedback includes a screenshot of what the user sees. No more guessing.

Console Logs

All errors and warnings captured automatically. Debug faster.

Browser & Device Info

Know exactly what browser, device, and viewport users are on.

Smart Categories

Bugs, features, and general feedback – automatically sorted.

Dashboard Analytics

Track trends, see most reported issues, and measure progress.

Recommended: Solo

Solo gives you unlimited feedbacks and retention to stay on top of checkout feedback.

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